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Problem Solving

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Ready-to-use training
Duration
1/2 Day
Reference
vc014
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For whom ?

Who is this pro training aimed at?

Professionals looking for a reliable and structured approach to tackling problems, either individually or as part of a problem-solving team.
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Program

The program of training

We follow a structured problem-solving process during this session to highlight the importance of accurately defining and analysing a problem, enabling identification of causes and appropriate solutions.

It will help you be more confident in your decision making, and when you are looking for stakeholder support.

We use a case study throughout the session to illustrate the progressive steps of the process, including a range of supporting tools and techniques.

01. Introduction

02. Problem-solving Process
  • Identify the 5 steps of the problem solving process and its importance
03. Define the Problem
  • Recognise the importance of defining the problem
  • Explore how brainstorming, writing problem statements, writing ‘desired state’ statements, and well-planned meetings support this first step
04. Analyse the Problem
  • Recognise the importance of identifying the root cause of the problem
  • Explore how brainstorming, Fishbone diagrams, data gathering, and the ‘5 Why’s’ support this second step
05. Select the Solution
  • Recognise the importance of deciding upon the solution to the problem
  • Explore how brainstorming, Ideas Funnel, Force Field analysis, Criteria Rating, and Weighted Voting support this third step
06. Implementation
  • Recognise the importance of implementing the solution and following plan
  • Explore how gathering data, Process Flowcharts, and Gantt Charts support this fourth step
07. Evaluation
  • Identify the important questions to make sure the implemented solution is working
08. Hands-on
Objectives

The objectives of the training

  • Understand and apply a problem-solving process
  • Appreciate the role of Problem Solving in the Continuous Improvement process
  • Build the support and engagement of teams and stakeholders in making decisions
Strong points

The strengths of the training

  • This training focuses on applying skills in workplace situations by combining the benefits of group training with individual activities for greater effectiveness.
  • By the end of the session, participants will design an action plan to implement strategies for strengthening their areas of growth and developing key skills.
  • This live class is eligible for 3.5 PDUs in the Power Skills area, to maintain PMP® or PgMP® certification.
Problem Solving