A importância da empatia num mundo em mudança

Ready-to-use training

Duration

1/2 Day

Reference

vc022

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For whom ?

Who is this pro training aimed at?

Professionals who are in leadership roles, project management roles and/or are part of work teams in organisations.

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Program

The program of training

The process of establishing and consolidating relationships can be strenuous if not painful, especially if you do not have skills that help with this process, such as empathy.

This training will explore professional and personal contexts where empathy is a differentiating factor for the acceptance of others and the establishment of interpersonal relationships, especially in a post-pandemic context with new ways of working and leading teams.

Employees and leaders will discover the advantage of communication, listening and empathic understanding through practical case studies.

1 - Introduction

2 - Leadership Versus Empathy

New leadership perspectives, its challenges and pillars

3 - Communication and Empathic Relationships

The pillars of emotional intelligence
What is empathy and the difference between concepts
The different types of communication

4 - Empathetic Listening

What is empathetic listening and the importance of communication
Explore the barriers to empathetic communication
Identify type of listener one is

5 - Different Perspectives

Recognise the importance of the three perspectives on a given situation

6 - The Empathy Triangle

Explore the three components of the empathy triad

7 - Promoting Empathy

Tips for promoting empathy in the workplace
Promote empathy in six steps

8 - Hands-on

Objectives

The objectives of the training

Know what it means to communicate with empathy
Understand the importance of this skill and how it can be used in relationships between peers, in teams and/or project leadership.
Overcome challenges to empathy
Develop an empathic approach and habits by applying practical tips to live empathy topics

Strong points

The strengths of the training

This training focuses on applying skills in workplace situations by combining the benefits of group training with individual activities for greater effectiveness.
By the end of the session, participants will design an action plan to implement strategies for strengthening their areas of growth and developing key skills.
This live class is eligible for 3.5 PDUs in the Power Skills area, to maintain PMP® or PgMP® certification.

Empathy Awareness in a Changing World