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Difficult Conversations

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Ready-to-use training
Duration
1 Day
Reference
vc003-ext
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For whom ?

Who is this pro training aimed at?

Anyone who wants to have productive difficult conversations and prevent conflict with others
None
Program

The program of training

Common misconceptions about the word 'difficult' often create a negative impression. This session aims to shift that mindset by encouraging you to view these conversations as opportunities for powerful, passionate, direct, and honest dialogue.

You will explore the nature of conflict, how it arises, and how to maintain an effective attitude while avoiding unproductive behaviours. We will emphasise the importance of understanding others and building relationships based on mutual needs, leading to valuable insights into successful communication techniques.

Recognising that constructive feedback is sometimes necessary, you will practice using a structured framework to deliver challenging messages effectively.


Before - Prework
  • Your own case study
  • Your transactional analysis questionnaire
01. Introduction

02. Define Conflict And Its Origins
  • Difficult personalities
  • Consequences of conflict
  • Root causes of conflict
03. Assertiveness in Addressing Inefficiency
  • The three inefficient behaviours
  • How to Deal With Passivity, Aggressivity and manipulation
04. Your Own And Others' Needs
  • The key cause of conflict
  • What are your and other needs
05. Differences Shape Perceptions
  • What makes us different
  • Perceptual distortion
06. Communication Styles
  • Transactional analysis
  • The ego states
07. Constructive Criticism
  • DESC tool
08. Manage emotions
  • Manage your emotions in tense situations
09. Hands-on
  • Your own case study
  • Role Play: Missed Deadlines
  • Action plan
Objectives

The objectives of the training

  • Achieve satisfactory results from difficult conversations across various different situations
  • Understand and adopt assertive behaviour to ensure effective and positive communication in all relationships
  • Learn how to remain assertive in different situations and strive for the win-win solution
Strong points

The strengths of the training

  • This training focuses on applying skills in workplace situations by combining the benefits of group training with individual activities for greater effectiveness.
  • It has a strong practical approach, with hands-on exercises to help participants apply the concepts learned.
  • By the end of the session, participants will design an action plan to implement strategies for strengthening their areas of growth and developing key skills.
  • This live class is eligible for 7 PDUs in the Power Skills area, to maintain PMP® or PgMP® certification.
Difficult Conversations